The customer found your store. They had a question. They did not get an answer. They went to the one next door.
Customers find your stores online and ask questions before they come in. About availability, prices, opening hours. An answer that does not arrive sends them elsewhere. AskLana answers on your behalf, instantly and accurately, even when the store is closed.
Customers find you online. They ask. They wait. They leave.
Customers today research online before coming into a store. They find you on the web, look at what you offer, and ask a question. If they do not get a fast answer, they do not wait - they move on to the next result.
Result:
- ✗Customers asking about product availability get no answer and go to another shop.
- ✗Staff cannot keep up with every inquiry and are not available outside working hours.
- ✗The same questions about prices, opening hours and availability come in again every day.
AskLana is there when you are not. And it answers the way you would.
Lana answers questions outside working hours and never goes on vacation or sick leave.
You enter information about your store
Opening hours, address, available products, prices, reservation terms and everything customers regularly ask. Lana answers strictly from your data, accurately and consistently.
Customers get an answer immediately
Lana replies right away. It speaks in your tone, answers questions, and gives the customer the information they need before coming to the store.
You track and improve
In the dashboard you see which questions customers ask most often, where bottlenecks occur, and what to add to the knowledge base.
This is what AskLana looks like in your business.
Why brick-and-mortar stores choose AskLana.
More customers who actually walk into the store
A customer who quickly gets an answer about product availability or opening hours visits the store far more often.
Works where your customers are
Customers find you on the web, Viber, and WhatsApp and ask their questions there. AskLana answers instantly.
Sales staff stay focused
Web inquiries no longer pull attention away from customers in the store. Lana takes over the conversation and sales staff stay where they need to be.
Only your information
Lana never makes up prices or product availability. It answers strictly from the data you entered.
You can answer customer questions
outside working hours too.
Set up AskLana in two days and stop losing customers who were one step from walking in.