Your team answers the same questions every day. Day after day.
Questions about opening hours, prices, delivery, procedures, and documents. The same questions, hundreds of times. AskLana answers them automatically, accurately, and instantly, while your team focuses on work that truly requires a person.
An FAQ is not just a list of questions It represents hours your team loses every week.
Every company gets the same questions again and again. Users ask because the answers are hard to find, because information is scattered, or simply because asking is easier. And your team responds manually, every time, in the same way.
Result:
- ✗Your team spends hours every week answering identical questions about opening hours, prices, and procedures.
- ✗Customers and clients wait for answers they could receive immediately if the information were readily available.
- ✗Information is scattered across the website, brochures, and emails, making it difficult for anyone to find what they need.
- ✗When an answer is delayed, the customer or client loses patience or goes to a competitor.
AskLana answers every question immediately and accurately, without taking up your team's working time.
How AskLana helps.
Enter the questions users ask and their answers
Group the most common questions by topic and enter accurate answers. Lana uses them to answer every variation of the same question, even when it is phrased differently.
Users ask questions, and Lana answers immediately
Through web chat, Viber, or WhatsApp, at any time. Lana recognizes the question, gives an accurate answer, and directs the user to a document, form, or booking method when needed.
See which questions users ask most often
Your dashboard shows the most frequently asked questions and the queries Lana could not answer. Every unanswered query signals something that should be added to the knowledge base.
This is what AskLana looks like in FAQ automation.
Users ask their questions, and Lana responds immediately, accurately, and consistently, without burdening your team.
Why companies automate FAQs with AskLana.
Save hours while your clients get answers immediately
Every FAQ question Lana answers is a minute your team did not have to spend. Multiply that by dozens of queries each day.
Consistent and accurate answers
Every user receives the same accurate answer, regardless of when they ask or whom they would otherwise contact. No inconsistencies and no mistakes.
See what users are really asking
Your dashboard shows the most frequently asked questions and unanswered queries, giving you direct insight into what users want to know but cannot easily find.
Easy updates
When a price, opening hour, or procedure changes, you update one piece of information in the knowledge base. Lana immediately starts giving everyone the updated answer.
Every FAQ question Lana answers is a minute your team
did not have to spend.
Start using AskLana and stop losing working time to questions that are repeated every day.