Your store runs 24/7. Your team does not.
Every unanswered inquiry is a sale walking away. Customers ask about delivery, returns, sizes and availability at all hours. AskLana answers on your behalf, instantly and accurately, using only your information.
Every abandoned purchase has a reason. The most common is waiting for an answer.
More than 60% of customers abandon a purchase if they do not get an answer within a few minutes. Your team cannot be available all day, every day. But customers buy at all hours.
Result:
- ✗Customers abandon a purchase because they do not know whether delivery will arrive in time.
- ✗Complaints come in by email because the customer could not get an answer in real time.
- ✗The team spends hours every week on the same questions about delivery, sizes and returns.
AskLana can handle every one of these questions on its own, without your team spending time on them.
Your online store answers 24/7.
You enter your information
You add the delivery policy, return terms, product descriptions, FAQ and everything customers regularly ask. Lana answers strictly from your data, without improvising.
Lana becomes your online assistant
Customers ask questions directly on your website, Viber or WhatsApp. Lana answers instantly, speaks in your tone, and gives the customer all the information needed to make a purchase.
You track and improve
In the dashboard you see which questions customers ask most often, where bottlenecks occur, and what to add to the knowledge base.
This is what AskLana looks like in your business.
Why e-commerce stores choose AskLana.
Fewer abandoned carts
Customers who get an answer to a question about delivery or returns are more likely to complete the purchase. AskLana answers in seconds.
24/7 availability without adding staff
Your team works eight hours. Customers buy all day. AskLana fills that gap without the cost of hiring.
Fewer complaints and misunderstandings
Clear and accurate answers about return and delivery terms reduce the number of unhappy customers who bought without enough information.
See what customers actually ask
The dashboard shows you the most common questions and missed inquiries. Direct feedback for improving the business.
Your customers get an answer immediately.
Even when you are not there.
Launch Lana and stop losing customers to unanswered inquiries.